FAQ

As soon as your order is shipped we will offer you access to the online tracking of our courier. There you can find the most up-to-date information available. Please be aware that it might take up to 24 hours from the receipt of your shipping details email before the online tracking is visible. To view the online tracking, please see the following options:

1. After your order has been shipped you will receive an email which contains the link to the online tracking of our courier.

2. If you are a registered customer you can also go to your Order History under My Account. Go to the order details of the order that you want to track and click on the tracking number in the “Order Number” column. This takes you to the courier’s website.

After the order has been placed, it will be processed as quickly and carefully as possible and unfortunately cannot be modified or cancelled anymore. If you chose the wrong model or size, you can return it as soon as you receive it. Please refer to our return policy. If you would like to order additional items, please place a new order in our webshop.

All sizes shown on the website are UK/EU sizes, but the sizes on your shoes and Invoice are US sizes. For more information on Crocs™ shoe sizes and the applicable sizing conversion, please refer to our handy size charts: Size Chart Page

Your invoice will be sent to you via a separate email. Please note it is currently not possible to enter an alternative delivery address to the billing address.

We are confident about the transaction security we offer. Every payment is automatically processed in a secure and protected environment for financial information.

If you have received multiple order confirmations with different order numbers, this means you have placed 2 or more orders. If this wasn’t your intention, please contact our Customer Service.

Due to stock replenishment, it is possible the model you are looking for is no longer available online. For specific model availability queries please contact our Customer Service directly for information on when your model will return.

All Crocs™ shoes are uniquely designed and manufactured using our proprietary closed-cell resin, Croslite™, a technology that gives each pair of shoes the soft, comfortable, lightweight and non-marking qualities that Crocs™ wearers know and love.

Heat: do not expose your Crocs™ shoes to extreme heat or intense sunlight for an extended period of time. Due to the unique nature of the Crocs™ PCCR material, high temperatures may cause them to warp.

Crocs shoes should solely be hand washed. If the model features a lining, it is recommended to put the lining in a mesh fabric or use a delicate cycle (of up to 30 °) if you machine wash. Cleaning your Crocs using the washing machine is at your own risk.

Grime to shine in a few easy steps. Here’s the go-to-guide to rejuvenating your Crocs with minimum fuss and a little TLC.